Rodrigues, Lásara FabríciaMorabito, ReinaldoChiyoshi, Fernando YassuoIannoni, Ana PaulaSaydam, Cem2017-12-132017-12-132017RODRIGUES, L. F. et al. Towards hypercube queuing models for dispatch policies with priority in queue and partial backup. Computers & Operations Research, v. 84, p. 92-105, 2017. Disponível em: <http://www.sciencedirect.com/science/article/pii/S0305054817300539>. Acesso em: 29 set. 2017.0305-0548http://www.repositorio.ufop.br/handle/123456789/9218This work extends the hypercube queuing model to explicitly address users’ in-queue priorities, as well as the partial backup of servers. To reduce the computational burden an approximate method is also devel- oped. The study is motivated by an emergency maintenance service system found within the agricultural stage of the sugarcane agro-industry in Brazil. An example is used to illustrate the issues of priority in queue and partial backup. In order to show the importance and effectiveness of our proposed models we conducted additional experiments by varying the user arrival rates as well as eliminating the in-queue priorities. The study shows that selected adaptations and extensions of both the hypercube model and the approximate method are capable of representing similar emergency systems. The findings from the illustrative examples suggest promising perspectives for real-life applications in sugar and ethanol plants, and other agro-industries.en-USrestritoHypercube queuing modelsPartial backupPriority in queueMaintenance serviceArtigo publicado em periodicohttp://www.sciencedirect.com/science/article/pii/S0305054817300539https://doi.org/10.1016/j.cor.2017.02.021